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Hewlett Packard Error Code Table

If you have a Hewlett Packard Laser Printer, this table lists the possible error messages you might receive.  Problems marked in red are problems serious enough that you should call Laser Saver to service your printer.  If the problem is not listed in red then you may be able to correct the problem yourself or with the assistance of Laser Saver over the phone.

Error Code # Problem Solution
02 Warming Up Wait
11 Paper Out Replenish Paper Supply
12 Printer Open Close Lid
13 Paper Jam Remove Jammed Paper
14 No Toner Cartridge Install Toner Cartridge
16 Low Toner Replace Toner Cartridge
20 Memory Overflow Large Print Job Exceeding Memory Capacity
21 Print Overrun Too complex of a print job
22 I/O Cable Wrong or damaged cable or damaged I/O port
23 I/O Not Ready Check I/O Card Seating or Replace if necessary
24 Job Memory Full Add memory or simplify job
25 Job Memory Full Add memory or simplify job
30 PS error 22 or 25 Replace PostScript SIMM
40 Data Transfer Error Reset Baud Rates or Press "Continue" or "Go" on printer to clear error message
41 Print Engine Failure Reset By Pressing "Continue" or ""Go"
50 50 Service Replace Fuser or AC Power Module. Printer must be powered off for 20 minutes to clear Temporary 50 error.
51 Defective laser scanner motor or assembly Replace defective part
52 Defective laser scanner motor or assembly Replace defective part
53 Defective memory card Replace memory card
54 Duplex Feed Error  
55 Defective DC controller of Formatter PCA Have the defective part replaced
56 Duplex selector knob not in duplex position Put knob in correct position
57 Incompatible memory card Replace memory card
58 Defective Fan Replace Fan
61 Defective Formatter PCA Replace Formatter PCA
64 Defective Formatter PCA Replace Formatter PCA
65 Defective Formatter PCA Replace Formatter PCA
68 Error/Service/Cold Reset (temporary error) press "Continue", Check menu and then Cycle Power
69 Defective I/O PCA Replace Part
72 Replace Font Cartridge Replace Font Cartridge

*Hewlett Packard is a registered trademark of its respective company.

 

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Last Modified: November 3, 2004